Returns

To make the return just send us an email (read below)

Procedure for making the return

  1. Copy the entire form below by selecting the text up to where it says "notes".
  2. Paste it on your email (inserting the requested data).
  3. Send the form to customer@bassiniboutique.it

RETURN FORM TO BE FILLED IN

  • First name:
  • Surname:
  • E-mail:
  • Phone:
  • The return refers to order no .: (You can find the order no. In the email we sent you when you ordered the product or by accessing the site under "my account")
  • Reason for Return:
  • IBAN of your current account:
  • Name and Surname of the account / current holder: We will need the IBAN to make the refund to your current account.
  • You must indicate it only if you paid for your order by bank transfer.
  • In the event of payment by credit card or PayPal, the refund will be made according to what is written in "Refund times and methods".

RETURN - PRODUCT LIST

  • Item / Product Name:
  • Price:
  • Total:
  • NOTE:

Customer service

For any problems, contact our customer service, preferably by e-mail at customer@bassiniboutique.it, or by Whatsapp +39 338 9233900.

After sending the email, as indicated above:

  • You will receive a confirmation email from us.
  • Once we have received our confirmation email, we will send you the instructions to ship the return.
  • If you do not receive an email from us within 2 days from when you sent us the "return form" it means that your email has not reached us and therefore you will have to send it back and / or call.

Mail from BASSINIBOUTIQUE.IT

Here are the instructions to ship the product to be returned (after receiving your return email).

BEFORE YOU MAKE:

  • Make sure the products are in the same condition in which you received them, with tags attached. We will only refund the undamaged and unused items as per the instructions. If your return does not meet the conditions listed, the package will be sent back to you. In the event of a return in compliance with the provisions herein, you will be entitled to obtain a refund of the price paid as indicated under "refund times and methods". BASSINIBOUTIQUE.IT reserves the right to refuse returns communicated or returned late, or for garments / items that are not in the same condition in which you received them.

For this reason we recommend that you return Shoes

Substantial integrity (try the shoes you bought indoors, if possible on a carpet. This way the shoes will remain clean and will not risk being damaged).

For this reason, we recommend that you return clothing

Substantial integrity. Put on your clothing to check that the size is correct before removing tags and labels. Return the items together with their labels and inside their original packaging.

    Instructions:

    Refund times and methods

    BASSINIBOUTIQUE.IT only reimburses the value of the goods paid, net of any birthday / anniversary vouchers or fidelity cards, deducted from the order (any shipping costs incurred are excluded). The refund is credited from the moment the returned product has reached our warehouse. The refund process will be initiated immediately upon acceptance and we will send you a confirmation email.

    The refund will take place as follows:

    • If you paid by credit card: our bank will make the refund, approximately, within 7 working days from our confirmation e-mail and it will in any case be visible on the next card statement. The time it takes for the refund to appear in your account can vary, and depends on the institution that issued the card.
    • If you paid with PayPal: the refund will be visible within 48 hours of our confirmation e-mail.
    • If you paid by bank transfer: the refund will be made by bank transfer to the bank or postal current account that you will provide us (enter your account details - holder and IBAN code - in the return form email). Our bank normally makes refunds within 5 working days of our request and the refunded sum will be visible in a few days on your statement.

    Customer service

    For any problems, contact our customer service, preferably by e-mail at customer@bassiniboutique.it, or by Whatsapp +39 338 9233900.