Shipping and Returns

SHIPMENTS

BASSINI BOUTIQUE is a local and online shop based in Città di Castello province of Perugia (Italy). All Customers who place an order online establish a commercial relationship with BASSINIBOUTIQUE.IT and therefore undertake to accept delivery of their package. You can find any information regarding shipping times and costs in the section below:

Shipping in Italy

Standard shipping (1-2 working days) is free in Italy for amounts over €199.01, for amounts under €199.01 it costs €7.90.
Local shipping within 4 working hours is free and is available for deliveries within a 12 km radius and on orders with a minimum value of €50. This shipping option is displayed in checkout only in compliance with the parameters mentioned and is available during the boutique's opening hours, see the opening times here.
Local collection (at the Bassini Boutique store C.so V. Emanuele, 40 Città di Castello) is free and can be done within 1 working hour of creating the order and during store opening hours, see the opening hours here. The payment methods we accept for local pickup are prepaid (e.g. credit card, paypal, bank transfer). In the case of payment by bank transfer, delivery can only be made after payment has been received by BASSINIBOUTIQUE.IT.
International shipping

BASSINIBOUTIQUE.IT will not be responsible for taxes or customs duties for shipments/returns from non-EU countries. For these countries, taxes or customs duties are the responsibility of the customer.

For European Union member countries, delivery to most destinations in 3-4 working days. BASSINIBOUTIQUE.IT delivers to all countries in the world via GLS and DHL, guaranteeing maximum speed and accuracy in shipping, all shipments are traceable. See costs and times on the table below:

DESTINATION

SHIPPING METHOD

COST

DELIVERY TIME

Europe EU

Standard

13,90€

3-5 days (over 300 € free)

Europe EU

Express

19,80€

2-3 days

Europe extra EU

Standard

24,90€

4-5 days

United States

Standard

29,90€

4-5 days (over € 300 free)

UK

Standard

29,25£

4-5 days (over £ 300 free)

Rest of the world

Standard

44,90€

10-12 days (over 500 € free)

BASSINIBOUTIQUE.IT ships within a maximum of 1 working day from the day the order is received. Our couriers, GLS and DHL deliver from Monday to Friday during office hours. If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), the goods will remain in storage at the local branch for 10 days without paying any storage supplement. After 10 days the goods will be returned to our warehouse and the shipping costs will be deducted from the refund due to the customer.

RESI

If for any reason you are not satisfied with your order, you can return the purchased product by notifying us within 14 days from the delivery date. Choose between refund, store credit or exchange and go to the "Payments and Refunds"to know the possible costs. The conditions inherent to the product that we ask you are:

  • it must not have been used, so it must be intact
  • it must not have suffered any kind of damage
  • it must have the original sealed tag and be equipped with its original packaging.

To make the return

You must send us an email at customer@bassiniboutique.it specifying the items you wish to return and the desired compensation, indicating:

  • Name:
  • Last name:
  • E-mail:
  • Phone:
  • The return number that refers to order no .: (The order number can be found in the email we sent you when you ordered the product or by accessing the site under "my account")
  • IBAN of your current account:
  • Name and Surname of the current account holder:

(IBAN AND THE NAME AND SURNAME OF THE HOLDER OF THE BANK ACCOUNT SHOULD BE INDICATED ONLY IF YOU HAVE PAID YOUR ORDER BY CASH ON DELIVERY OR BY BANK TRANSFER. THESE DATA WILL BE USED TO MAKE THE REFUND ON THE INDICATED CURRENT ACCOUNT). IN CASE OF PAYMENT BY CREDIT CARD, PAYPAL, AMAZON PAY, APPLE PAY AND GOOGLE PAY THE REFUND WILL BE MADE WITH THE SAME PAYMENT METHOD YOU CHOSEN AT THE TIME OF THE ORDER.

After sending the email, as indicated above:

  • You will receive a confirmation email from us.
  • Once we have received our confirmation email, we will send you the instructions to ship the return.

BASSINIBOUTIQUE.IT will not be responsible for customs taxes or duties for shipments / returns from non-EU countries. For these countries, taxes or customs duties are the responsibility of the customer.

 

CUSTOMER SERVICE

For support and information our assistance service is at your disposal at the following contacts: